As an Engagement Manager, you’ll work on an ongoing basis with our largest customers to drive the utilization of the LexisNexis® Digital Identity Network® to create positive business outcomes.
You’ll pair with Strategic Account Managers to identify and explore opportunities to leverage LexisNexis® Risk Solutions data and services to protect our customers from cybercriminals.
You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer.
This is not a commissioned position. Responsibilities Single point of contact for general consulting, incident reporting, and escalation for our most valuable customers, working in tandem with LexisNexis® Risk Solutions Support.
Providing strategic oversight for LexisNexis® Risk Solutions project teams integrating new use cases for your customers.
Advocating on behalf of your customers with LexisNexis® Risk Solutions internal staff in Products and Engineering. Pairing with Strategic Account Managers to identify new follow-on sales opportunities.
Some travel may be necessary. Develop models for resource planning and consumption as well as key performance metrics for project / program success.
Establish rigorous execution discipline & communications process : risk management, mitigation, tracking, schedule trends vs baseline, recovery actions, executive reporting & stakeholder communications.
Ideal Candidates : 5+ years of system integration within complex environments. 4 years of post-sales consulting experience in the security, fraud, or payments industry, especially with very large organizations.
Exceptionally strong verbal and written communication skills in both English and Mandarin languages. History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers.
Bachelor’s degree in economics, statistics, or other analytical discipline, or equivalent, Masters will be preferred. Strong SQL Skills, higher order programming skills preferred.
Fluency with data analysis and visualization tools. Experience working with Rules Engine. A keen eye for detail, accuracy and strong critical thinking skills with advanced judgment capability. LexisNexis,