Essential Duties and Responsibilities
Customer Support, Commissioning, and Field Work :
Develops a thorough understanding of all radiation beam measurements and other product specific tests necessary to support both the CyberKnife and TomoTherapy products, as well as the tolerances of those measurements and the potential clinical impact of each parameter.
Demonstrates a commitment to keeping up with new products, product improvements, software, and procedures relevant to CyberKnife and TomoTherapy customers and field support activities.
Contribute to the development of Quality Assurance and commissioning tools as required
Travels to customer sites to assist in the resolution of machine and / or patient-specific Quality Assurance issues
Trains medical physicist customers in the use of the TomoTherapy and CyberKnife systems including, but not limited to machine Quality Assurance, absolute dose calibration and applicable alignment and accuracy tests.
As necessary, explains basic planning and patient treatment workflow to individuals responsible for patient planning and treatment.
Trains customers, including Medical physicists, Radiation therapists, Dosimetrists, in the use of the TomoTherapy and CyberKnife systems, including, but not limited to, machine Quality Assurance, absolute dose calibration, and applicable alignment and accuracy tests.
Furthermore, conducting clinical training, including treatment planning and patient treatment workflow, and supporting customers to fulfill the TomoTherapy or CyberKnife practical patient treatment.
Demonstrates consistent professionalism in interactions with customers, both external and internal.
Participate in the Physicist On-Call roster as required, following the procedures in the physics on-call guide, including proper tracking and documentation of support activities
Responds to customer enquiries and issues related to machine and patient QA activities in a timely and professional fashion.
Leverage the physics knowledge and clinical experiences relevant to either the TomoTherapy or CyberKnife system to support the sales / marketing department to enhance further company advantages.
Safety and Quality :
Understands the relationship between machine and patient Quality Assurance measurements and relevant regulatory requirements.
Ensures safety and quality considerations and requirements are proactively addressed and implemented to meet regulatory requirements.
Conducts appropriate physics verification activities on hardware and software designs and design changes.
Supports the Accuray Quality System by adhering to documented procedures.
Develop or assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit
Revises and documents procedures through proper channels when changes are desired or necessary.
Addresses and reports in a timely manner all safety and quality issues raised by customers or staff.
Reports customer feedback via Product Feedback Requests (PFR’s), and participates in the development of the customer satisfaction program as needed.
Maintain professional contact with peers through attendance at professional meetings and related activities.
Remains an unwavering advocate for patient safety.
Radiation safety : As required, perform calibration checks and radiation surveys of Accuray systems. Measures or verifies the radiation exposure levels for the appropriate areas inside and surrounding treatment bunkers and can advise on appropriate shielding and verification activities.
Miscellaneous other job related duties as assigned
Bachelor Degree of Science in Radiation Technology or Radiation Dosimetry, Master Degree of Science in Medical Physicist is preferable.
Minimum 3 years of prior experience in Radiation Oncology or in Commercial company as a Radiation Dosimetrist, Application specialist or as a Medical Physicist.
Practical, hospital based medical physics experience related to patient planning and / or machine quality assurance for radiation therapy
Excellent written and verbal communication skills are required.
Good Command of English and Mandarin Chinese ( written and spoken)
Must be able to work well with a diverse audience; previous experience as part of a project team is a plus.
Must be a team player
Strong basic computer skills, including but not limited to the use of Microsoft Office products (Word, Excel, PowerPoint, Outlook, Visio) are required.
Capable of working without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territories.
Prepared to work flexible hours including weekends.
Ability to travel, normally approximately 40% to 50% based on business needs.
The employee must occasionally lift and / or move physical inventory weighting up to 50 pounds.
The employee may be required to climb ladders, kneel, crouch, or crawl as required during the calibration, commissioning, development, and testing of CyberKnife and TomoTherapy products.
Other Attributes :
Applies company policies and procedures to resolve a variety of issues.
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Exercises judgment within defined procedures and practices to determine appropriate action.
Builds productive internal / external working relationships.
Normally receives general instructions on routine work, detailed instructions on new projects or assignments
To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top and everyone works to push them further.
We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin including individuals with disabilities and veterans.