Senior Officer, Account Services, Consumer Banking Operations
DBS Bank
Queen's Road Central, Hong Kong, China

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth : Greater China, Southeast Asia and South Asia.

The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named Asia’s Best Bank by The Banker, a member of the Financial Times group, and Best Bank in Asia-

Pacific by Global Finance. The bank has also been named Safest Bank in Asia by Global Finance for seven consecutive years from 2009 to 2015.


  • Process customer information enquiry requests including accountrecord investigation, preparation of reply letters, debit notes & vouchers;
  • place hold code to deceased / bankrupt / winding up customer accounts and CautionList update;
  • Ensure all transactions are properly authorized before processingand meet the requirements stipulated in Operation Manual and report problem tosupervisor immediately ;
  • Process public record search services including land search, BRsearch and company search and related invoice settlement with service providers;
  • Process Caution List record maintenance;
  • Returned mails sorting and handling;
  • Handle world check on Enterprise Wide Surveillance System (EWSS)to identify if there is potential hit of customer that need furtherinvestigation;
  • Understand the bank policies on informationprotection, risk & security control and regulatory compliance and reportproblem and exceptions to supervisor immediately.
  • Degree holder;
  • Min. 2 -3 years experience in general banking and with basisgeneral bank law knowledge;
  • Relevant experience and knowledge of court order, bankruptcy / winding up and deceased case handling is an advantage;
  • Being attentive to details of assigned job;
  • Ownership of results and commitment to personal goals;
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