Call Center Supervisor/ Team Leader (5 days)
Corporation
Laichikok, Kowloon
8小时前

Call Center Supervisor / Team Leader (5 days)

Company : Corporation / Salary : $16,000-$20,000

Responsibilities :

  • To provide various customer services supports
  • Prepares hotline performance report
  • To ensure operation quality to achieve KPI targets
  • Works closely with Quality Assurance Team to perform periodic review on team service quality
  • Handle complex and complaint calls escalated from the team
  • Leads the team to provide comprehensive solution and executes empowerment guideline
  • Requirements :

  • Excellent customer service mindset, result oriented, and with passion to achieve success
  • 3-5 years relevant experience in customer / member services and / or loyalty programme, in which 1-2 years at supervisory level, managing team size of over 10 staff
  • Strong leadership skills, detail-oriented, and well-organized with good analytical skills
  • Strong communication and interpersonal skills
  • Good command of spoken English and Cantonese and written English and Traditional Chinese
  • Interested parties, please send your detailed CV with expected salary in MS Word format to jobs talentconnect.com.hk

    报告这项工作
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    申請
    郵箱地址
    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    持續
    申請表