Client Partner
NTT Ltd.
Hong Kong

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

A Client Partner is a quota-bearing sales persona and working with services teams to identify, develop, and close Managed Network and Communication Service and outsourcing deals.

As a client partner focused on managed network and communication services, it is key to become a services expert and be known as the client’s trusted managed services advisor.

  • The Client Partner will apply consulting led sales skills and engage and close opportunities with decision-makers. They work directly with clients at a variety of levels as well as other internal sales expert teams such as Client Managers and pre-sales services-type architects and post the sale;
  • the delivery teams that will manage the client’s outsourced solution. Deals often involve alignment on business outcome led multi-product / multi-vendor solutions with services.

    They champion’ the delivery teams’ understanding of the client’s solution requirements, and initiates improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

    Building and developing excellent stakeholder relationships with clients, fully understanding the client and the industry in which they operate will be a core focus of this role.

    The focus will remain on converting the client to a managed services client resulting in multi-year renewals; deals may involve a long sales cycle.

    A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

    They are also the initial escalation point in removing challenges to drive right outcomes for services opportunities to closure.

    As a Client Partner, you will have the opportunity to partner with some of the biggest global organizations and helping them convert to new business models.

    Radford reference :

    Responsible for identifying, developing, and closing managed network and communication services outsourcing projects. Involves customized multi-product / multi-vendor solutions with hardware, software, and services.

    Applies sales skills to engage and close opportunities with decision-makers. Turns opportunity over to implementation / consulting team.

    Deals may involve a long sales cycle. Results : Can report to any of the field sales management positions.


    Generate demand and selling managed network and communication services solutions :

  • Generate demand by assisting clients to identify and qualify current needs and effectively articulate how NTT can add value through its services and solutions offering
  • Address the objections that a client may pose in moving to a managed network and communication services solution
  • Appropriately allocate sales time between assigned clients and new prospect opportunities; yet ensure focus remains on the top clients / prospects and balance opportunity size with likely outcomes
  • Sales partnership :

  • The success of the services agenda and successful sales will rely on successful partnership with others; this will include regional leads and services teams to work on the best outcome for the client
  • Engage and co-ordinate with partners and / or vendors to drive select deals through vendor-based opportunities
  • Engage with the broader organisation such as the Offer Management, Commercial Architecture and Delivery teams to promote and support high-value services opportunities
  • Participate in regional sales governance processes and Deal Clinics to profile opportunities
  • Managed Services industry trusted advisor :

  • Build deep and long-term relationships with client leaders in a managed network and communication services opportunity and execute a competitive win strategy through understanding the client’s business requirements and competitive landscape
  • Maintain a high level of relevant service knowledge to have meaningful conversations with clients; including the industry that the client operates in
  • Contribute to the knowledge base of NTT Ltd.’s services solutions within a services practice by sharing best practices with internal teams as well as client teams;
  • ensuring that internal teams are aware of typical client challenges

    Deal construct :

  • Help build and support commercial solutions for managed network and communication services solutions and design deals that meet client’s needs and ensure win / win solutions for both client and NTT
  • Construct the managed network and communication services deal including the commercial modelling, negotiate contractual terms, mitigate legal risk and obstacles, and move the proposal to close to meet assigned quota
  • Drive the sales process :

  • Manage a pipeline of opportunities and create and document a shared strategy to meet sales target such as net new customer pursuit plans to land new logos, activities to achieve client satisfaction, minimize churn, cross-sell, upsell, revenue, and margin goals
  • Collaboratively work with extended sales teams and commercial architects to successfully position the service and see the opportunity through to closure
  • Partner with internal teams to ensure scope of work and proposals are tracked, managed and delivered on time
  • Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
  • Ensure data is accurate based on sales reporting standards to provide data-driven insights
  • Support the negotiation of deals with clients and lead the internal account management team to enable conclusion of services deals
  • Contribute to the knowledge base of NTT’s solutions and services by sharing best practices, industry and technology trends with internal stakeholders and clients
  • Participate in regional reporting cadence as it relates to regional performance and major deal reviews
  • Knowledge, Skills and Attributes Required

  • Demonstrate an understanding of and the ability to position NTT’s services offerings that may span multiple technology domains across managed network and communication services, Support Services, Consulting Services and Technical Services
  • Solid understanding of platform delivered services and how to articulate the value of standardised, centralised and optimised services.
  • Conversant with a business outcome led approach to sales.
  • Understand financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
  • Have the legal knowledge to discuss contracting with the client and understand how to position terms as a value exchange
  • Understand each team member’s skills and knowledge and coach team members to drive team effectiveness
  • Client-centricity coupled with problem solving.
  • Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
  • Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset if key
  • Natural team player ability to coordinate and liaise with delivery teams across multiple business areas
  • Quick learner to understand any new solutions that are ready to take to market
  • Required Experience

  • You will need to demonstrate an impressive track record of managed network and communication services solutions to large enterprise accounts.
  • These typically involve selling complex solutions and services to the C-suite in large enterprise accounts.

  • Proof of structuring large, multi-year profitable contracts
  • Demonstrate ability of building strong relationships with clients across all levels; but especially the C-suite
  • Strong experience of networking with senior internal and external people in the specialist area of expertise
  • Experience in managing the entire sales process, contracting process and legal implications of a deal
  • Demonstrated sales, client engagement and business development experience with requisite understanding of relevant markets and market penetration strategies
  • Experience in managing the entire sales process, contracting process and legal implications of a deal
  • Required Qualifications and Certifications

  • A Degree in a Technical or Sales field are preferred but not essential
  • Negotiation Skill methodologies such as Scotworks
  • Solution Selling / SPIN skills
  • Desirable : Cisco, Silverpeak, ITIL, Cloud (Azure, AWS), SD-WAN, security and SASE are also desirable
  • What will make you a good fit for the role?

    Standard career level descriptor for job level :

  • Have broad expertise, uses skills to achieve goals in creative and effective ways
  • Works on significant issues
  • Creates formal networks involving coordination among groups
  • Exercises independent judgment in methods, techniques and evaluation criteria to obtain results
  • May supervise the activities of others
  • Typically requires extensive related experience with a Bachelor’s or equivalent degree; or extensive experience and a Master’s or equivalent degree;
  • or a PhD or equivalent with moderate experience; or equivalent experience

    Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.


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