Service Delivery Manager Cloud & Edge
eTeam Singapore
Hong Kong, HK

Primary Purpose of the Role :

  • Provides full support to the Programme and Project delivery in their role of Project manager in the provision and managing project schedule, cost, risk, technology landscape and finance metrics to aid the Project control and monitoring.
  • Will work within a structured team environment while having some line management responsibilities.
  • Total years of exp : Minimum of 12 years of overall IT experience with good fundamental understanding of Infrastructure and strong experience in Project Management in Cloud project .

    Relevant exp :

  • Minimum of 6 years of experience in Project Management (covering Waterfall or Agile)
  • Minimum of3 years experience working directly with clients across geographies in a Global delivery model
  • Key Responsibilities :

  • Manage and Deliver technically complex Cloud and Infrastructure engagements involving multiple stakeholders in a global delivery model
  • Responsible for selecting the methodology that best aligns with the mission and vision of their assigned Project
  • Determine or define the overall scope, develop and / or review estimates and assumptions
  • Determine the overall project plan, budget, schedule and the staffing requirements for the program
  • Define team member roles and expectations and ensure timely feedback
  • Define critical success factors aligned to delivery milestones
  • Manage teams of highly competent technical resources in onsite-offshore model
  • Manage and perform activities associated with forecasting and reporting
  • Measure and monitor progress at clearly defined check points
  • Review and hold overall accountability of the changes of requirements
  • Risk, Issue, Financial, Quality, Escalation and stakeholder management
  • Ensure that the project resources receive the required training and enablement to deliver
  • Leverage project management standard tools, processes, procedures and best practices for successful delivery
  • Mandatory Skills :

  • A good fundamental understanding of Cloud, Infrastructure and automation technologies
  • Experience with management of Infrastructure provisioning or migration projects across on-premise, virtual or cloud platforms
  • Managed a team designing, building and / or testing infrastructure and cloud infrastructure focused solutions
  • Experience in Agile methodologies and performed the Scrum master role
  • Must be able to demonstrate a level maturity while under pressure from the business and technology community
  • Project management certification or training (PMP, Prince2)
  • ITIL V3 certified
  • Scrum Master certification would be an added advantage
  • Must have experience with Project Management Tools like MS Projects, MS Office, JIRA, Kanban boards
  • Personality Skills :

  • Excellent analytical & technical skills
  • Excellent communication skills (Written, verbal and presentation)
  • Good interpersonal skills, including teamwork, facilitation and negotiation
  • Strong leadership, planning and organizational skills required, including good time management skills
  • Ability and comfort interacting with all levels of management, business leaders and technology stakeholders
  • Strong attention to detail
  • Motivated, reliable self-starter and a team player with a positive attitude
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