Boutique Manager
Richemont
Hong Kong, HK, HK
2天前

Job Mission

As an ambassador of the Maison, he / she is responsible of the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Main accountabilities

1. Team Management & People Development

Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his / her boutique.

Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforce engagement.

Communicates, federates and motivates the boutique team around the strategy and vision of the maison and their collective and individual implication.

Supervises on a day-to-day basis the Care Service team

2. Boutique Performance & Sales Achievement

Makes a diagonsis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets

Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary

Optimizes boutique performance and profitability

Monitors boutique KPIs

3. Boutique Operations & Administration

Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines

Supervises the boutique back office and administration

Oversees the boutique maintenance

4. Client Relationship & Portfolio Development

Is the warrant of a unique and highly professional client service withint the boutique

Leads the implementation and monitoring of the ROI for client relationship programs and actions

Acts as Ambassador of the Maison and build direct contact with VIPs

Key Skills

Management and leadership skill

Client intelligence

Excellent representation skills

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