Logistics Operations Associate
Hong Kong, HK

Easyship has innovated the global shipping landscape with our shipping and logistics technology.

We believe any business should be able to effortlessly ship worldwide, and we work tirelessly to tear down this last barrier of worldwide eCommerce.

We have a global workforce that strategically operates from North America, Europe, Asia and Australia, and we’re always looking for talent that will propel our rocket ship even higher.

Join our diverse team of developers, sales, and marketing professionals to revolutionize an old-school industry. Help us build the most complete online shipping portal!

Position Title : Logistics Operations Associate

Reports to : Global Logistics Manager

Key Relationships :

Internal - Operations Team, Sales & Customer Success, Customer Service Team

External - Couriers, Freight Forwarding Partners, Warehouse Partners

Job Purpose : Our clients rely on Easyship to move their goods from the manufacturer to their customers. The Logistics Ops Associate manages a diverse range of global, cross-border shipping projects, while coordinating daily operations with our network of shipping and fulfillment partners, to deliver goods to end-customers around the world.

Application Requirement : Cover letter (tell us about you and why you think you might be a good fit for the role)

Job Responsibilities :

  • Implement multi-party shipping solutions that combine bulk freight, customs brokerage, warehouse fulfillment, and last-mile delivery
  • Prepare bulk shipment quotes & manage freight bookings for clients
  • Track and trace shipments, recap weekly / monthly performance, customer / client support, and more
  • Serve as point of contact for partners; identify problems and implement resolutions in a timely fashion
  • Measure and report on 3PL service partners’ KPIs
  • Identify savings opportunities, implement process changes, and measure and report results
  • Support Easyship platform and system development and implementation
  • Skills & Personal Qualities :

  • 2-4 years of experience working in freight forwarding; e-commerce supply chain, customs brokerage, and project management a plus
  • High degree of comfort with global freight systems and processes
  • Strong organizational skills and attention to detail
  • Ability to communicate clearly with internal and external customers, lead conversations / meetings and influence others
  • Highly analytical with the ability to present findings
  • Proficiency in MS Excel & Google Sheets
  • Language skills :
  • Required : high proficiency in English (verbal & written)
  • Not required, but helpful : Cantonese and Mandarin
  • What We Offer :

  • Flexible work hours
  • Occasionally work from home
  • Gym allowance
  • 16 days paid annual leave
  • Equity in the company
  • A chance to work with a first-class, global team!
  • Easyship will not be responding to any agency outreach for any of our open positions.


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