Senior Relationship Manager
Hang Seng Bank Limited
Mongkok, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Relationship Manager

Global Banking Relationship Management

Hang Seng's Global Banking business provides a broad spectrum of financing solutions to large corporations and financial institutions.

As a strategic financial partner to corporate customers, Hang Seng offers a comprehensive range of products and services including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management and treasury products.

Our experienced and knowledgeable professionals understand the specific requirements of our customers and are committed to providing tailor-

made financial packages in their best interests.

We are currently seeking a high caliber professional to join our department as Senior Relationship Manager.

Principal responsibilities

To assist and deputize the Head of RelationshipManagement Department including but not limited to strategies implementation inrelation to the assets and liabilities matters as well as on achievement of theassigned departmental business targets

To be both an independent contributor and, asthe case may be, a people manager for a cluster of Relationship Manager / Relationship Officer / Relationship Support Officer and to provide coaching andguidance to them on both marketing and credit capabilities

Establish and maintain close customer contactsand mutual understanding to flourish relationship, deliver excellent servicesand acquire updated information on customers’ business / financing needs

Structure credit facilities and prepare creditproposals in a timely and professional manner, under the constraints of credit / lending policies

Negotiate with clients on facility terms inorder achieve thorough understanding of their businesses, financing requirementsand market conditions

  • Improve the loan portfolio mix and maintain theloan assets at quality level by conducting credit assessment of customers’financing requests in a professional manner;
  • monitoring credit risk regularly;and taking necessary actions promptly and appropriately

    Expand customer base in order to increase theBank’s market share in the segment

    Prepare facility documentation according tocredit approvals and market standards

    Manage operational risks, including identification,assessment, mitigation and controls

    Carry out sales and marketing of non-lendingbanking products with an objective to maximize the Bank’s profitability


  • University degree in Business Management, Banking, Finance, related discipline or other relevant qualifications
  • Minimum of 8 years' experience in credit analysis, sales and marketing, and customer relationship management
  • Strong sales and customer service orientation, with self-motivation and ability to work under pressure
  • Sound communication, interpersonal and analytical skills
  • Strong sense of ownership
  • Proficiency in both English and Chinese, fluency in Putonghua is a must
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Candidates with less experience may be considered for the position of Relationship Manager.

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