We are looking to hire the Head of Infrastructure Operation who has good working knowledge and understanding of all key Infrastructure Components, including Servers (Windows / Linux), Database, Storage & Network Operations.
Must have a strong hands-on technical background / specialization in at least one of the aforementioned areas. This role reports directly to the Head of Technology Operations.
Job Responsibilities :
Ensure smooth and seamless Global IT Infrastructure Operations, including excellent ITIL Incident / Change / Service Request / Problem Management
Ensure Proactive capacity management and drive continuous improvement efforts, by identifying wasted effort, driving more efficient support practices
Provide excellent people management to direct reports
Work closely with the regional IT teams, global markets software engineer teams, platform / infra engineering, end-user services, service management and Q / A Teams as required
Provide technical leadership to applications, server, database, storage and network Operations groups providing advice & guidance as appropriate
Responsible for the change-the-bank and run-the-bank activities
Accountable for escalation management and single point of contact for Infrastructure Ops
Provide at all times an excellent, fast and responsive service to other teams
Ensure that Infrastructure Operations are run cost-effectively and right-sized according to demand
Ownership as gate-keeper for regional infrastructure estate, responsible for managing demand efficiently and effectively
Essential Skills and Experience :
Experience working in Infrastructure support systems support, preferably bulge bracket investment bank.
Strong influencing and leadership ability, demonstrate strong personal ethics
Must have exposure to working directly with business-facing technologists, vendors, and other project stakeholders as needed.
Production support background / experience with good problem-solving and troubleshooting skills.
Prefer candidates with regional / onsite experience
Lead a global team based across geographies including vendor resources
Excellent communication skills
Technically sound with a strong urge towards innovative technology
Strong People management experience, demonstrable knowledge in setting, measuring & reviewing objectives, performance reviews & managing people excellently
Prepared to work off-work hours when required
Demonstrates structured thinking, including recording / tracking / prioritizing / scheduling work against available time and resources
Must have in-depth knowledge on at least one or more technology - Server / DB / Network / Storage etc.
Expertise working with Infrastructure Management tools, including monitoring, build and release and patch management would be preferred
Strong Knowledge of ITIL, Infrastructure KPIs and Service Management Tooling
Excellent Stakeholder Management
If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Matthew Chung at resume pinpointasia.
com and put ED / VP - Regional Head of Infrastructure Operations / Support - Leading Investment Bank in HK in the subject header.
Data provided is for recruitment purposes only.
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