Senior Admin Service Representative
Manulife
Hong Kong, HK
5天前

Job Description

Result Areas (main deliverables, specific areas of accountability, etc.)

  • Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.
  • Follow up with customers on missing information or data correctness through verbal or written follow up action.
  • Provide one-stop service supports to VIP clients and support the customer retention through regular direct contact with customers to ease their administrative burden in provident funds scheme.
  • Respond to customers’ enquiries and provide solution and information within the standard service time.
  • Handle problem case and support the handling of customer complaints including investigation.
  • Review work quality and monitor work performance for the processes that have been outsourced.
  • Support the delivery of ad-hoc assignment or project such as e-mean promotion, work flow change, etc
  • Experience & Qualifications

  • Degree / diploma holder
  • Around 2 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)
  • IA license, MPF license, LOMA qualifications would be an advantage
  • Required Personal Qualities / Skills / Competencies that are Critical to the Job

  • People oriented with tactful customer service skills and good problem-solving abilities
  • Self-motive, well organized and attentive to details.
  • Mature and able to work independently under pressure
  • Good interpersonal, communication and organizational skills to work with counter partners
  • Strong PC skills in MS office, including Word, Excel and PowerPoint
  • Proficient in both English and Chinese, both spoken and written
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