Result Areas (main deliverables, specific areas of accountability, etc.)
Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.
Follow up with customers on missing information or data correctness through verbal or written follow up action.
Provide one-stop service supports to VIP clients and support the customer retention through regular direct contact with customers to ease their administrative burden in provident funds scheme.
Respond to customers’ enquiries and provide solution and information within the standard service time.
Handle problem case and support the handling of customer complaints including investigation.
Review work quality and monitor work performance for the processes that have been outsourced.
Support the delivery of ad-hoc assignment or project such as e-mean promotion, work flow change, etc
Experience & Qualifications
Degree / diploma holder
Around 2 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)
IA license, MPF license, LOMA qualifications would be an advantage
Required Personal Qualities / Skills / Competencies that are Critical to the Job
People oriented with tactful customer service skills and good problem-solving abilities
Self-motive, well organized and attentive to details.
Mature and able to work independently under pressure
Good interpersonal, communication and organizational skills to work with counter partners
Strong PC skills in MS office, including Word, Excel and PowerPoint
Proficient in both English and Chinese, both spoken and written