Financial Services Specialist - AMH RBWM CDD Deployment - N - HSBC Operations
HSBC Group
Hong Kong, China
6天前

Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition. Global Service Delivery Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.

Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will : Impact on the Business

  • Managing requests assigned in a timely and accurate manner, contributing towards positive client experience of the end to end remediation process
  • Taking ownership of remediation related problems as they arise working closely with all CDD functions to ensure bottlenecks are resolved in an efficient and timely manner.
  • Providing solutions to problems.
  • Adhering to all performance level agreements at all times
  • Complete other related duties as assigned.
  • Maintaining the required contact frequency with customers & being the single point of contact
  • Customers / Stakeholders

  • Proactively develop understanding of the business and product area thus creating a knowledge base with in CDD
  • Work closely with all CDD functions to develop and vet new business requests in an efficient and timely manner, thereby enhancing performance, quality, and accuracy and reducing TAT.
  • Working closely with the Assistant Managers providing support and coverage as appropriate
  • Escalate all pending actions from receiving countries which are not actioned beyond the agreed timelines thinking beyond procedures to resolve issues for better customer experience
  • Leadership & Teamwork

  • Ability to work to tight deadlines and under pressure.
  • An active participant during crisis management and process team meetings and Provide support and guidance to your peer group in order to meet CDD objectives
  • Operational Effectiveness & Control

  • Operational Effectiveness & Control Identifying the customer’s issues and queries accurately. The issues and queries should be analyzed, resolved and answered by following the standards, procedures, policies and group guidelines.
  • Qualifications

    A Bachelor’s degree or withequivalent industry / functional experience

    Computer literate and ability towork on basic applications like MS Excel, MS Word and Lotus Notes

    Excellent Communication skills inEnglish written and verbal

    Ability to be flexible and willingto change along with changes in corporate and department objectives in additionto recommending changes to assist in meeting these objectives.

    Ability to balance quality andquantity (volumes) with primary focus on quality.

    Ability to learn quickly and adaptto evolving and changing priorities. Procedures change frequently; selectedcandidates are expected to implement the changes immediately with minimaltraining.

    Is self-motivated, pragmatic (senseof urgency is a must)

    Willing to work a flexible scheduleto accommodate business needs. Current

    Shift for this process starts from 9.30PM IST.

    Additional Information / Specific Skills (If Any) :

    Flexibility to work in

    Shifts after 9.30 PM IST(E)

    Previous experience in working for AML / KYC teams is desirable (D) You’ll achieve more at HSBC.

    HSBC is committed to building aculture where all employees are valued, respected and opinions count. We takepride in providing a workplace that fosters continuous professionaldevelopment, flexible working and opportunities to grow within an inclusive anddiverse environment.

    Issued by HSBC Electronic DataProcessing (Guangdong) Ltd. GSC China

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