Private Client Stylist
Farfetch (NYSE: FTCH)
Hong Kong
source : Index Ventures

The Role :

You’ll develop a unique skill set as you engage and drive customer loyalty, through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.

The ideal profile is someone with strong client development skills, commercial acumen, a deep knowledge of luxury fashion, and driven to achieve targets.

Experience of working with high profile clients in the luxury fashion industry is highly preferred, combined with a capability to develop strategies and actions to enable the achievement of sales targets.

What you’ll do :

  • You’ll develop the Farfetch Private Client base (a portfolio of 150-300 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-
  • value prospects, to introduce them to the Farfetch Private Client service.

  • You’ll maintain your client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.
  • You’ll create and send personalized communications to your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.
  • You’ll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.
  • within your assigned geographic region.

  • You’ll work closely with the Private Client Manager on individual monthly, quarterly and annual sales planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.
  • You’ll manage individual client engagement and travel budgets, ensuring an effective impact is achieved through all sales-
  • related activities within the appropriate spend level

  • You’ll support the Customer Service team to resolve Private Client issues when necessary.
  • You’ll attend brand events as required to aid business development and act as a Farfetch brand ambassador.
  • Who you are :

  • You’ll have proven experience in fashion sales (ideally luxury), with a proven track record of exceeding sales targets, with the drive and motivation to sustain this
  • You’ll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling
  • You’ll be able to understand and interpret analytics into recommendations
  • You’ll be resilient, with a problem solving and solutions focussed attitude, with a logical approach to situations
  • You’ll have a proven ability to engage and build customer relations (clienteling)
  • You’ll have excellent written and verbal communication etiquette in Cantonese, English and Mandarin
  • You’ll be an excellent team player but also able to work on own initiative
  • You’ll be comfortable with ambiguity, adopting a flexible approach
  • You’ll be organised and able to meet deadlines
  • You’ll have strong computer literacy and an understanding of the digital world
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