Customer Service Representative I(Tracing Team)

DHL Express

Hong Kong, HK, CN

1天前

source : equest

YOU TACKLE FOR QUALITY AND GREAT SERVICE.

THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our & quot; Insanely Customer Centric & ldquo; Team and become a Certified International Specialist! YOUR TASKS Working Location : Ngau Tau Kok Working Hours : 5 days per week with 42.

5 work hours, during 7 : 30 a.m.

to 10 : 30 p.m.

on Monday to Sunday including public holidays. Responsibilities :

Work in Customer Service call centre, manage calls from tracing hotline and provide quality service to both local and overseas customers

Handle shipment tracing, work with other departments and corporate international network and update customers

Handle customer enquiries and complaints and provide solutions

Work with team members to achieve overall CS performance standards

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