Advisory - Customer and Operations Excellence, Financial Services
Ernst & Young Global Limited
Hong Kong, Hong Kong, CN
6天前

As a global leader in assurance, tax, transaction and advisory services,we’re using the finance products, knowledge and systems we’ve developed tobuild a better working world.

That starts with a culture that believes ingiving you the training, opportunities and creative freedom to make thingsbetter.

Whenever you join, however long you stay, the exceptional EY experiencelasts a lifetime. And with a commitment to hiring and developing the mostpassionate people, we’ll make our ambition to be the best employer by 2020 areality.

Your key responsibilities

  • Support program with insights and actionable recommendations based on user research
  • Help deliver compelling presentations and articulate using various tools and techniques to support spoken content
  • Plan and conduct customer research, including methods such as design ethnography contextual research, lab-based research and focus groups
  • Research planning : plan meeting with stakeholders to help determine objectives and methodology, develop research plan and recruitment
  • Qualitative research : facilitate - 1 : 2 : 1 interview (with all stakeholder levels up to C-suite), focus groups, remote testing (e.g., video conference)
  • Quantitative research : define and complete survey, facilitate remote testing (e.g., video conference)
  • Proposition validation : card sorting, tree test activities, usability testing
  • To qualify for the role you must have / be

  • Hugely passionate about embedding customer centred design into the DnA of the organization
  • Desire to make an impact’ through the work you / your team do
  • Strong communicator / influencer
  • Excellent collaboration / team skills
  • Highly innovative, passion for problem-solving
  • Ability to deal with ambiguity, flexibility
  • Ability to challenge thinking (upwards, downwards and sideways)
  • Highly motivated and with strong work ethics
  • Commercial banking experience (desirable), experience working in highly regulated environments
  • What working at EY offers

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • About EY

    As a global leader in assurance, tax, transactionand advisory services, we’re using the finance products, knowledge and systemswe’ve developed to build a better working world.

    That starts with a culturethat believes in giving you the training, opportunities and creative freedom tomake things better.

    Whenever you join, however long you stay, the exceptionalEY experience lasts a lifetime. And with a commitment to hiring and developingthe most passionate people, we’ll make our ambition to be the best employer by2020 a reality.

    If you can confidently demonstrate thatyou meet the criteria above, please contact us as soon as possible.

    Join us in building a better workingworld.

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