Senior Manager / Manager, Account Services, Technology & Operations
DBS Bank
Queen's Road Central, Hong Kong, China

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Assist team leader to manage a team to process customer information enquiry requests including account record investigation, preparation of reply letters, debit notes & vouchers;
  • place hold code to deceased / bankrupt / winding up customer accounts and Caution List update according to the operation procedures as documented in the Operation Manual / operation handbook / SOP;
  • Ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual and report problem to supervisor immediately;
  • Process public record search services including land search, BR search and company search and related invoice settlement with service providers;
  • Understand the bank policies on info protection, risk & security control and regulatory compliance;
  • Assist team leader to supervise a team of 9 staff to supervise daily transactions and monitor staff performance to ensure adherence to SLA agreed with BUs in terms of standard service turnaround time, accuracy and correctness and comply to bank policies and regulatory requirements;
  • Lead process improvement initiative and prepare user requirement for system enhancement;
  • Provide periodic operational reports and management reports as required;
  • Assist team leader to streamline the workflow and update the operation manual;
  • Assist team leader to prepare the BCP Plan and conduct drill test;
  • Assist team leader to promote the staff awareness on regulatory and compliance requirements and internal control standards;
  • Assist team leader on periodic risk based self-assessment and ensure exception / non-compliance issues are truly reflected and assist to rectify any outstanding issue properly and timely;
  • Provide support in ad-hoc projects and assist to conduct testing on systems enhancements
  • Assist team leader to promote staff morale and team culture in order to build up an efficient, knowledgeable and professional back-end operation support team;
  • Train back-up staff and supervise staff resources on daily operations among team members effectively;
  • Provide guidance and support to subordinates and monitor actual performance;
  • Maintain effective allocation of resources within the team using MTK
  • Requirements

  • Degree holder
  • Minimum 3 years experience in consumer banking operations in supervisor role with people management experience;
  • Knowledge of consumer banking practices & procedures;
  • Specialized academic qualifications or experience in general banking operations with legal knowledge in handling bankruptcy, deceased cases and court order is an advantage;
  • Strong data analytical skill with knowledge to conduct big data analysis
  • Have practical experience in system enhancement project and UAT
  • Good skill to prepare power point presentation
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