The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience and CRM to local and overseas customers of The Hong Kong Jockey Club.
It operates 88 Race Meetings a year, 33 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year.
The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.
With around 100 off-course betting branches and 2 racecourses, Retail and Telebet Services Department.
Assist Customer Experience Transformation Manager to formulate and implement retail network strategies
Conduct market research and analysis, and keep track of up-to-date retail information
Coordinate with Property and Retail Managers on retail and tenancy related work and documentation
Participate in project-based tasks when required and collaborate with key stakeholders to achieve present deliverables
Undertake other duties as assigned by Customer Experience Transformation Manager
You should have
Bachelor degree in any discipline
A minimum of 5 years’ experience in retail / service oriented business
Strong business acumen and attentive to details
Good analytical skills and strong leadership
Excellent interpersonal and people management skills
Good command and both written and spoken English and Chinese
Hands-on experience of MS office applications
Ability to work on shift including weekends and public holidays
Knowledge of Horse Racing, Football Betting and Mark Six are added advantage
Terms of Employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.
Contract renewal will be subject to mutual agreement between the Club and the individual.