The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience to local and overseas customers of The Hong Kong Jockey Club.
It operates 88 Race Meetings a year, 37 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year.
The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.
This strategic project is to implement Enterprise Data Analytics Platform to support Club’s strategic direction to transform the Club into a data-driven organisation.
The transformation journey with data analytics could provide enhanced digital experience to customers as well as improving internal operation efficiencies through advanced data analytics & AI technologies.
You will :
engage and communicate with cross-functional business teams within the Club to understand existing business process and pain-points on data analytics and AI needs.
Analyse and identify improvement opportunities with data analytics and AI
be a change agent to enable cross-functional business teams to understand data analytics and AI to benefit the Club internally and externally
lead in user requirements development, using agility framework, with business teams and to support efficient design solution that complies with Club’s guidelines and standards
lead business teams to review system requirement documents to ensure user requirements are correctly captured for delivery
manage business teams, using agility framework, in system testing & demo to ensure delivering products meet product’s acceptance criteria
manage business & IT teams to support implementation of data analytics and AI use cases and change management
attend scrum events to support the project with agile delivery
carry out project management activities (including preparation of project status report, manage issue log, risk log, dependency register and project work plan)
identify change impacts to business. Lead business and IT stakeholders on change management plan, and ensures change plan is executed as planned
develop and build relationship with stakeholders across different divisions and departments. Manages stakeholders relationship through effective communication and expectation management for successful project delivery
ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business
undertake other duties as assigned by supervisors
You should have :
Bachelor / Master degree in Computer Science, Information Technology, Data Science or equivalent with a minimum of 6 years’ relevant experience
Solid experience and passion in artificial intelligence and data analytics
Solid experience in system development life-cycle (user requirements analysis, manage development and testing, implementation & change management)
Experience in project management methodologies. PMP holder is a plus
Good interpersonal and communication skills in both written and spoken English and Chinese
Strong business acumen and good problem-solving skills
Immediately available preferred
Terms of Employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.
Contract renewal will be subject to mutual agreement between the Club and the individual.