Assist the team to drive business at each location, by managing inventory and e-commerce orders partnering with region 3PL provider.
Manage complex data effectively and provide relevant feedback in timely manner.
Ensure adherence and compliance to all retail operations procedures.
KEY PERFORMANCE INDICATORS
Customer Order SLA
Customer service feedback timeline vs. SLA
Inventory Holding / Accuracy
KEY AREAS OF RESPONSIBILITIES
Ensure recommended allocation of inventory levels completed in timely manner and accurate versus system.
Recommend and execute stock transfers regularly between warehouse and e-commerce channel to minimize out-of-stock.
Monitor shipments to understand delivery of new and replenishment stock e-commerce channel and communicate all inventory risks to manager proactively.
Review all existing, pending orders and fulfilment on timely manner to reduce order backlog and refunds.
Manage deliveries, refunds, return and on ground logistic support for all e-commerce order.
Participate in weekly calls and follow up on any action points in a timely manner.
Perform any Ad-Hoc task required by the Manager / Department.
Work closely with 3PL & shipping service provider to ensure all order sent in timely manner and monitoring all order status from time to time.
Liaise with Customer Service team for all customer feedback on orders, delivery, and shortfall status.
Get in contact with customer to resolve delivery, product order issue on adhoc basis.