E-Commerce Executive
Valiram Group
Hong Kong
14h ago

POSITION SUMMARY

  • Assist the team to drive business at each location, by managing inventory and e-commerce orders partnering with region 3PL provider.
  • Manage complex data effectively and provide relevant feedback in timely manner.
  • Ensure adherence and compliance to all retail operations procedures.
  • KEY PERFORMANCE INDICATORS

  • Customer Order SLA
  • Customer service feedback timeline vs. SLA
  • Inventory Holding / Accuracy
  • KEY AREAS OF RESPONSIBILITIES

  • Ensure recommended allocation of inventory levels completed in timely manner and accurate versus system.
  • Recommend and execute stock transfers regularly between warehouse and e-commerce channel to minimize out-of-stock.
  • Monitor shipments to understand delivery of new and replenishment stock e-commerce channel and communicate all inventory risks to manager proactively.
  • Review all existing, pending orders and fulfilment on timely manner to reduce order backlog and refunds.
  • Manage deliveries, refunds, return and on ground logistic support for all e-commerce order.
  • Participate in weekly calls and follow up on any action points in a timely manner.
  • Perform any Ad-Hoc task required by the Manager / Department.
  • Work closely with 3PL & shipping service provider to ensure all order sent in timely manner and monitoring all order status from time to time.
  • Liaise with Customer Service team for all customer feedback on orders, delivery, and shortfall status.
  • Get in contact with customer to resolve delivery, product order issue on adhoc basis.
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