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Customer Success Group
Our Program Architects play a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform experts to the company’s largest, most complex enterprise customers.
Salesforce Advisory Services are trusted industry advisors to the region’s most significant organisations. Our experts engage customers on their business priorities, business & technology architecture & digital roadmaps to deliver amazing success with the Salesforce Customer Success platform.
We live the Salesforce values every single day : Trust, Customer Success, Innovation, Giving Back, Equality, Wellness and Transparency.
We are looking for experienced architects to join our team and help our customers achieve groundbreaking business success through technology.
As a Program Architect, you will be embedded with a customer as a full time technology advisor, giving strategic, enterprise-level advice across the Salesforce Customer Success Platform.
Through our extended onboarding program of formal certifications and internal training, you will become a trusted Salesforce expert delivering amazing customer satisfaction.
As a successful Program Architect :
You will become a trusted technology advisor to APAC's most significant organisations.
You will develop strong client relationships by building trust, rapport and positive working relationships with key sponsors, partners, and team members
You will build and apply standard methodologies, lend expertise around enterprise architecture, delivery governance, change management and application lifecycle management
You will guide roadmaps and program vision with leading-edge industry and technology drivers and innovations
You will advise, mentor, educate and influence diverse teams including customer and partner resources
You will build relationships with partners internal and external, contributing to broader goals beyond the scope of your current engagement
You will grow the Advisory Services practice by leading strategic initiatives to develop the consulting practice and build reusable frameworks
A real passion for transforming businesses through technology
Ability to understand and be responsive to customer needs and to advocate for customer success
Extensive experience defining and delivering enterprise solutions for a major software domain (e.g. CRM, ERP, HR)
Ability to work independently and as part of a distributed team and a willingness to take ownership of problems
Excellent interpersonal and communications skills
Proven ability to rapidly learn new technologies
Strong presentation and facilitation skills
Bachelor’s degree in a technical field, or equivalent combination of education, training & experience
Architecture experience across a broad set of enterprise technologies, including integration & middleware technologies
Enterprise consulting experience, including implementation experience with major technology programs
Ability to build and maintain strong relationships withC-level stakeholders
Experience defining and delivering enterprise applications on the Salesforce Platform
Willingness to travel interstate and occasionally internationally for up to 50%
Fluency in Cantonese and / or Mandarin language is strongly preferred as this person will be responsible for Greater China market
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.
These founding principles have taken our company to great heights, including being named one of Forbes’s World’s Most Innovative Company five years in a row and one of Fortune’s 100 Best Companies to Work For eight years in a row.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.