Program Architect
Hong Kong, Hong Kong

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Job Category

Customer Success Group

Job Details

Our Program Architects play a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform experts to the company’s largest, most complex enterprise customers.

Salesforce Advisory Services are trusted industry advisors to the region’s most significant organisations. Our experts engage customers on their business priorities, business & technology architecture & digital roadmaps to deliver amazing success with the Salesforce Customer Success platform.

We live the Salesforce values every single day : Trust, Customer Success, Innovation, Giving Back, Equality, Wellness and Transparency.

Your Responsibilities

We are looking for experienced architects to join our team and help our customers achieve groundbreaking business success through technology.

As a Program Architect, you will be embedded with a customer as a full time technology advisor, giving strategic, enterprise-level advice across the Salesforce Customer Success Platform.

Your Impact

Through our extended onboarding program of formal certifications and internal training, you will become a trusted Salesforce expert delivering amazing customer satisfaction.

As a successful Program Architect :

You will become a trusted technology advisor to APAC's most significant organisations.

You will develop strong client relationships by building trust, rapport and positive working relationships with key sponsors, partners, and team members

You will build and apply standard methodologies, lend expertise around enterprise architecture, delivery governance, change management and application lifecycle management

You will guide roadmaps and program vision with leading-edge industry and technology drivers and innovations

You will advise, mentor, educate and influence diverse teams including customer and partner resources

You will build relationships with partners internal and external, contributing to broader goals beyond the scope of your current engagement

You will grow the Advisory Services practice by leading strategic initiatives to develop the consulting practice and build reusable frameworks

Basic Requirements

A real passion for transforming businesses through technology

Ability to understand and be responsive to customer needs and to advocate for customer success

Extensive experience defining and delivering enterprise solutions for a major software domain (e.g. CRM, ERP, HR)

Ability to work independently and as part of a distributed team and a willingness to take ownership of problems

Excellent interpersonal and communications skills

Proven ability to rapidly learn new technologies

Strong presentation and facilitation skills

Bachelor’s degree in a technical field, or equivalent combination of education, training & experience

Preferred Requirements

Architecture experience across a broad set of enterprise technologies, including integration & middleware technologies

Enterprise consulting experience, including implementation experience with major technology programs

Ability to build and maintain strong relationships withC-level stakeholders

Experience defining and delivering enterprise applications on the Salesforce Platform

Willingness to travel interstate and occasionally internationally for up to 50%

Fluency in Cantonese and / or Mandarin language is strongly preferred as this person will be responsible for Greater China market

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.

The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.

These founding principles have taken our company to great heights, including being named one of Forbes’s World’s Most Innovative Company five years in a row and one of Fortune’s 100 Best Companies to Work For eight years in a row.

We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.

Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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