Working in the client facing team, the Technical Account Manager will take responsibility for the analysis and delivery of Asian main contact for the delivery of upgrades, new services and other projects, working closely with a number of customers Trading Platform to a number of our customers.
Supported by a strong technical team, you will be the to ensure that all tasks are clearly defined and delivered on time.
Assist with analysis and fully understand customer requirements and how they can be met by Fidessa
Closely manage the scope of work and delivery in line with the contract
Understand the impact of work on customers' businesses, manage the dependencies between customers and Fidessa so that a coherent delivery plan is ensured
Work with the technical managers and teams to ensure smooth delivery
Prioritise work in order to meet often aggressive timescales
Ability to both speak and write first-class English
Analytical background with the ability to take requirements from inception to delivery
Results-oriented approach, with exceptional communication skills and ability to foster good working relationship internally and with clients
Solid experience of managing and delivering technical projects
Experience in a customer facing role and influencing customers at a senior level
Experience in the equity or derivatives trading arena, in particular front-and-middle office operation, either in a business or technology role would be a distinct advantage