Administrator - Customer Service
Fung Group
Hong Kong
4天前

Are you a movement maker? Are you seeking new and exciting career opportunities?

Here is what you need to know about the job :

Li & Fung is creating the supply chain of the future. Our vision is to make life better for one billion people in our supply chain.

Come check us out and watch our people videos at https : / / www.lifung.com / careers / .

About us

We are using speed, innovation and digitalization to transform our business in ways the industry has never seen. Our teams thrive on collaboration and embrace diversity as a driver of innovation.

They are the source of our strength and expertise, and the reason for our success.

We may have different backgrounds, but we share many things in common : a commitment to great design, innovation, teamwork, and delighting our customers.

Every day, our people design, source, produce and deliver consumer goods across multiple product categories to shoppers around the world.

Here is what you need to know about the job.

Daily Management

  • Act as Single Point of Contact on Point of Sale / Merchandise Materials for the customer
  • Manage customer expectations pro-actively
  • Support customer in their supply planning & keep them informed on assortment and upcoming changes
  • Monitor transport lead times and delivery dates, in case of issues, take corrective actions
  • Register complaints, secure the follow up of the complaints, send monthly complaints report to key customer and internal stakeholders.
  • Monitor invoicing and provide support to Finance Department in dunning process
  • Project Management for ad hoc requests from customer
  • Relationship Management

  • Develop knowledge about each customer’s business model and requirements on global level
  • Establish and expand relationships, more direct contact enhancing social-emotional connection
  • Actively chase priority markets and follow up to serve their needs and build a relationship
  • Inquiry Management- Call customer after inquiry receipt to verify needs & ensure full understanding to achieve successful sales & on time delivery
  • You might be a good fit if you have

  • Tertiary education level or above
  • Minimum of 3 to 4 years of experience in a similar role
  • Pragmatic, results-oriented and you feel comfortable in a young and dynamic work environment
  • Customer focus and self-managing skills
  • Good communication and social skills a real team player
  • High proficiency in English Language, both spoken as written
  • Good organizational qualities with accuracy
  • Good working skills in Microsoft Office
  • Perks

  • Competitive salary with 13th month salary plus performance bonus
  • Health, dental, life and personal accident insurances
  • Paid days off + festival early leave + volunteer leave
  • Numerous sample sales and staff discount offer
  • lftrading #lifung #LI-CS1

    If this sounds like you, Apply Now!

    It’s alright if this is not what you are looking for! You can also join us on LF Talent Network by clicking HERE (https : / / lifung.

    wd3.myworkdayjobs.com / en-US / LiFung / introduceYourself). We will contact you when the right job opportunity comes up!

    About Li & Fung

    As new technologies disrupt the way consumers and businesses interact, Li & Fung is reimagining and creating supply chains for the future.

    Through our innovative products and end-to-end supply chain solutions, we aim to expand the realm of what’s possible and create more value for more players along the supply chain.

    With our entrepreneurial spirit, we are using digital technologies to speed collaboration, drive innovation and enhance sustainability.

    We are dedicated to changing how the world works, and making life better for people everywhere.

    As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and / or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.

    Data collected will be used for recruitment purposes only.)

    If this sounds like you, Apply Now!

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