Why We Work at Dun & Bradstreet
We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-
winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose.
So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!
Role Summary :
Lead the execution of Hong Kong and Taiwan Research processes, through a team of skilled onshore and offshore resources to agreed Performance Indicators and customer SLA’s.
Represent the needs of the Hong Kong and Taiwan in the Global Content Transformation initiatives focused on automation and reduction of average handle times.
Coordinate with the Global Investigations SME to monitor performance against key metrics and create and execute improvement plans where needed.
End to end ownership of all activities related to Hong Kong and Taiwan market capabilities support as it relates to investigations : Sales Education and Market communication.
Ensuring the data quality of investigations of Hong Kong and Taiwan Markets by delivering data improvements and ensuring that all D&B customers receive best in class data and status of their inquiries.
Own the end / end investigation escalation process for HK / TW resolving issues within service levels ensuring responses to customers are clear and actionable
Develop team members that work in an Agile and collaborative environment that drives velocity and customer value, while always challenging our current thinking and initiating change.
Drive knowledge sharing and develop best practice in the management of Asian Pacific investigation capabilities to ensure revenue opportunities are maximized across the business.
Demonstrate accountability for specific metrics associated with SLAs and KPIs
Drive transformation of key Asia research processes using lean and agile methodology to modernize our approach and help to drive customer value and velocity.
Collaborate with cross functional teams of local markets, technology and business partners to deliver improvement / transformation plans on time and within budget.
Collaborate with, customers, key account managers, product owners to gain a clear understanding of customer needs. Identifying and defining customer experience issues as they relate to Asia Pacific investigations and the requirements for improvement.
Establish a strong network and develop superior business relationships with local market leaders.
Proven ability to lead diverse teams through strong coaching and talent development for both leaders and team members.
Demonstrated experience with multi-cultural / global initiatives and teams, ability to work globally and consider and create solutions that have global impact.
5-7 plus years in business data management or technology
Bachelor’s degree in business-related major or related field.
Extensive successful project management leadership experience. Proven ability to develop and / or present business solutions to customers and internal stakeholders.
Understand technology and database applications
Ability to lead in matrix environment, intra and inter organizational, superior verbal and written communication skills
Excellent interpersonal, negotiation and business analysis skills. Able to work with senior business and technical members of D&B, customers and vendor organizations.
Strong presentation skills and ability to successfully deliver message to / at all levels of management
International Business Experience a plus
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities.