Shangri-La Group - Hong Kong Region
Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.
As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide.
In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry.
From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.
We are looking for an Assistant Manager based at Island Shangri-La, Hong Kong (Petrus)!
As an Assistant Manager, we rely on you to :
To have complete knowledge of the food & beverage service available in sections appointed
To ensure that HQ and Hotel standards and policies are explained to staff
To assume and endorse all responsibilities of the role during the absence of Manager
To monitor and ensure smooth operations of the sections appointed
To maintain consistency in quality of food / beverage / service / cleanliness of sections appointed
To obtain customer feedback during operations to ensure satisfaction
To proper and tactful handling of verbal complaints from customers
To ensure effective communication within sections appointed and with other divisions
To conduct / attend F&B divisional and departmental meetings as required
To ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage
To ensure general maintenance of sections appointed and follow up on work order forms with Engineering department
To recommend improvements in all aspects of their appointed sections as appropriate
To ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedures
To review guest feedback / critique forms / outlet log books on operational issues / P&L statement
To co-ordinate with the Chef in sections appointed on planning of promotions / menu planning / staff training
We are looking for someone who has :
Minimum 3 years’ relevant working experience
Excellent command of English, Cantonese and Putonghua
Service oriented with outgoing personality
Innovative and strong sense of market trends
Presentable with strong leadership skills
Proactive, customer and business oriented
Excellent communication and interpersonal skills