Customer Service Officer
Manpower
Kowloon
4天前
  • Good career prospect
  • 5 days work
  • Attractive Package
  • Our client, a well-known international bank, is looking for a Customer Service Officer opening to join its dynamic team :

    Responsibilities :

  • Handle inbound calls from affluent segment customers and provide information on services offered by bank to enhance customer relationships
  • Deliver good customer service to ensure a superior banking experience to our customers
  • Identify and respond to customer needs accordingly
  • Promote and cross-sell banking products as appropriate
  • Collect and provide customer feedback to supervisor for product / service / program improvement
  • Comply with bank policies and available procedures / guidelines to ensure safety and security of the bank and customers assets are maintained
  • Requirements :

  • University graduate with minimum 1 year’s customer service experience in banking industry
  • Customer service oriented and good problem / complaint handling skills
  • Good communication skills
  • Good team player
  • Willing to work on shift duty
  • Interested parties please email a resume (MS Word version), with the expected salary and the job reference no. to krystal.wong manpower.com.hk

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