Senior / At Your Service Agent
Marriott International, Inc
Hong Kong, Hong Kong S.A.R.

Posting Date May 14, 2019

Job Number 19000RJB

Job Category Rooms and Guest Services Operations

Location Courtyard Hong Kong Sha Tin, 1 On Ping Street, Sha Tin, New Territories, Hong Kong S.A.R., Hong Kong, Hong Kong S.A.R. VIEW ON MAP

Brand Courtyard by Marriott

Schedule Full-time

Position Type Non-Management / Hourly

Start Your Journey With Us

Strategically located, the 524-room Courtyard by Marriott Hong Kong Sha Tin features stylish rooms with tranquil views of the Shing Mun River, offeringsmart and practical choices whether for work or leisure.

The award winninghotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On ShanLine), with daily complimentary shuttle bus service available.

Job Responsibilities

  • Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction
  • Requirements

  • Hotel school graduate with Higher Diploma or above is preferable
  • 1 year or above related experience and solid F&B knowledge are advantages
  • Good telephone manner with excellent customer service skills
  • Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking
  • Shift duty (including occasional overnight shift) is required for At Your Service Agent
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

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