Senior Consultant, Client Services
Murex
Hong Kong
4天前

Responsibilities :

  • Serve as the domain expert consultant, working on both BAU support and projects in your domain
  • Build and maintain strong relationships with Murex’s clients in Hong Kong (in collaboration with Client Managers and Business Development team)
  • Provide high quality daily maintenance support to clients in a timely manner
  • Define and monitor KPI to improve and optimize support including resources allocation
  • Conduct pre-sales demos / workshops for prospective and existing clients.
  • Organize and conduct user trainings
  • Lead the continuous communication with Murex internal teams to convey clients’ feedback and their requirement for new modules whenever applicable
  • JOB requirements

  • Possess a bachelor’s degree in computer science / engineering and / or master’s degree in financial engineering
  • Having 3 to 10 years’ experience working on Murex’s system
  • Enjoy client-facing and onsite work
  • Able to effectively collaborate remotely with other Murex consultants in APAC region
  • Possess the agility to work in a dynamic environment where tasks / roles / assignments are often fluid in nature
  • Proactive and driven individual with a positive attitude
  • Fluency in Cantonese is a plus
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