Job Duties :
Works alongside Account Manager of said portfolio to conduct regular midterm calls and meetings to assess client satisfaction.
To help identify, organise and facilitate client wellness days and other onsite initiatives with customers aimed at strengthening client relationships.
To identify any negative feedback within the customer base so that it can be solved in a proactive manner.
To conduct Quarterly / half yearly / annual reviews with each customer in terms of their customer experience, gather feedback and assess the client’s general views.
To use the temperature test script to gather specific feedback on customer service, service of current insurer and assess the needs for further value adding initiatives.
To assess the opportunity for cross sales and expansions of those particular clients.
To encourage more communication midterm aimed at better understanding our client’s needs and requirements.
To act as an additional point of contact for clients in the absence of account managers due to annual leave or sickness absence.
To develop into an account management role when required to accommodate the growing needs of the UAE corporate portfolio.
Skills and Qualifications :
Creativity and organization, Strong interpersonal skills, Excellent leadership abilities, Analytical, decision-making and problem solving skills.
Ability to develop lasting professional relationships with clients. Strong speaking skills. Pro Active nature with a deep understanding of the Health Insurance Market components and of customer retention.