Corporate Insurance Broker (Employee Benefits)
Bluemont Consulting
Hong Kong, Hong Kong
3天前
source : eFinancialCareers

Job Duties :

  • Works alongside Account Manager of said portfolio to conduct regular midterm calls and meetings to assess client satisfaction.
  • To help identify, organise and facilitate client wellness days and other onsite initiatives with customers aimed at strengthening client relationships.
  • To identify any negative feedback within the customer base so that it can be solved in a proactive manner.
  • To conduct Quarterly / half yearly / annual reviews with each customer in terms of their customer experience, gather feedback and assess the client’s general views.
  • To use the temperature test script to gather specific feedback on customer service, service of current insurer and assess the needs for further value adding initiatives.
  • To assess the opportunity for cross sales and expansions of those particular clients.
  • To encourage more communication midterm aimed at better understanding our client’s needs and requirements.
  • To act as an additional point of contact for clients in the absence of account managers due to annual leave or sickness absence.
  • To develop into an account management role when required to accommodate the growing needs of the UAE corporate portfolio.
  • Skills and Qualifications :

    Creativity and organization, Strong interpersonal skills, Excellent leadership abilities, Analytical, decision-making and problem solving skills.

    Ability to develop lasting professional relationships with clients. Strong speaking skills. Pro Active nature with a deep understanding of the Health Insurance Market components and of customer retention.

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