Assistant Manager, Quality
Louis Vuitton Malletier
Hong Kong
2天前

Responsibilities

  • Build store autonomy in handling quality cases to have coherent reply / service to customers.
  • Follow up special quality cases with stores together with Client Care Service & Client Service teams to provide the best solution to Clients.
  • Make proper decision and manage by exceptional for important and sensitive cases.

  • Develop and deliver workshops to boost the confidence and interest of store teams to maximize selling opportunity, working with Store Training & Merchandising teams.
  • Make effective arrangement for quality alert or stock control in coordination with Central, stores, Supplied Chain & Logistic teams to repair and return stocks to sellable efficiently.
  • Consolidate repair info for quality improvement and to share with Repair team product corrective actions / modifications updates.
  • Profile

    Key Requirements & Competencies

  • BS / BA degree is required
  • At least 5 years of related working experiences, in fashion industry or watches & jewelry after-sales experience preferred
  • Strong verbal and written communication and interpersonal skills, fluent in Cantonese, English & Mandarin
  • Able to work across functional areas and levels of the organization
  • Computer literacy in PowerPoint, Word, Excel
  • Logic thinking, sound judgment, organized and detail oriented
  • Customer oriented & commercial mindset
  • Communication & interpersonal skills
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