Account Manager
Hong Kong

Account Manager

Account Management Hong Kong, Sheung Wan Apply for this Job Department Account Management Employment Type Confirmed Minimum Experience Experienced Compensation 15,000

At a glance

Account Managers at Chope are one of the pillars of stability for our business. Since this is a new team, you will report directly to the sales managers, and will be responsible for handling all after-sales matters.

About the role

The role of the Account Manager is to assist in the onboarding of new clients contractual & marketing tasts related to account management.

In short, end to end servicing of our restaurant partners to not just provide value, but also generate revenue by looking to up sell products / services, form deeper, meaningful networks, and have the client renew in a timely manner.

Responsibilities :

  • Manage and cultivate strong client relationships by monitoring performance metrics, arranging regular check-ins, and suggesting marketing and promotional support to help clients maximise the utility that Chope provides as a platform
  • Diligently follow up on any pending payments from the client
  • Consult and up sell additional products and / or services to restaurant decision makers
  • Collate press materials to ensure that a restaurant’s info is updated on Chope
  • Work closely with the Operations team to facilitate successful product adoption or refresher course on product usage for the restaurant staff
  • Constantly relay and generate feedback regarding potential product improvements, and strategic marketing initiatives for new and existing restaurant partners to our respective team leads
  • Skills & Experiences required

  • Over 3+ years of relevant work experience within a similar industry
  • Able to communicate effectively & fluently in English and with a broad range of audiences to demonstrate value of Chope to our clients
  • Able to build positive, lasting relationships with clients
  • Able to be productive and efficient with minimal, or no supervision (because we work fast, and want to grow fast)
  • Analytical, detail-oriented, and conscientious
  • While not required, the following skills / experience will be favourably considered

  • Prior B2B accounts management experience, preferably with products and services sold to restaurants and hotels
  • Prior B2B sales experience, preferably in SaaS or marketing services
  • Only shortlisted candidates will be contacted

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