Business Process Transformation Manager – O2O
鰂魚涌, 香港
source : Dairy Farm Group

Do you have the passion for e-commerce and digital transformation?

We are seeking a Business Process Transformation Manager O2O to define one consistent business process across all our O2O e-commerce related functions through one operating model known as the Dairy Farm Way.

This is essential for the execution of our digital retail spine and O2O projects based in Hong Kong including Macau, Singapore, Malaysia, Brunei, Cambodia, Vietnam, and Indonesia.

We are in the early stages of a 5-year program to deliver new retail technologies in every one of our 10,000+ stores, 42+ distribution centres and 15+ offices across Asia to enable real-time O2O e-commerce with our customers.

We have multiple countries to be migrated where we need consistent business processes across all the markets, we operate in.

The Role

  • Responsible for delivering the Dairy Farm Way process operating model for O2O e-commerce. The Business Process Transformation Manager O2O will serve as the primary point of contact for process building and implementation across O2O e-commerce functions.
  • This position will have frequent direct exposure to the business directors, business process owners and subject matter experts across buy (commercial), move (supply chain), sell (retail stores), O2O (e-commerce) and finance.

    The Job

  • Evaluate existing processes to determine best practice across our businesses to achieve operational excellence through business process improvement and sustainable change across our markets
  • Define and implement the one Dairy Farm Way operating model working closely with our businesses
  • Work closely with O2O Program team to launch and operationalise O2O e-commerce solutions
  • Work closely with Retail Business to develop optimal ways of working for an O2O e-commerce mobile app, store picking and scan & go operations to drive productivity and efficiency
  • Understand the impact on business processes O2O operations can have on the supply chain from in-store inventory levels, out of stocks to automatic ordering from store to warehouse
  • Perform change impact assessments and define training plans to support successful and smooth transition from legacy ways of working to one Dairy Farm Way operating model
  • Develop processes and Standard Operating Procedures (SOPs) to drive repeatability and consistency
  • Collaborate with internal business, IT, program teams and 3rd party vendors to develop a shared understanding of what needs to be delivered and working through challenges
  • Ensure effective knowledge transfer between teams in rolling out the Dairy Farm Way operating model, including process training with the business whilst working with IT and third parties
  • Understand O2O e-commerce master data requirements and reporting needs
  • The Person

  • Minimum 3 years’ experience in E-commerce / O2O platform is preferred
  • Excellent excel skills, analytical skills, communication & negotiation, and ability to make difficult tasks simple
  • Creative and willing to drive change
  • Well-organized and able to work independently
  • Customer-focused with an ability to focus on the detail with strong communication skills
  • Interest in omnichannel and digital retail solutions
  • A proven track-record in leading change as a lead in business process creation
  • Strong business and / or systems analysis experience including business process mapping, defining requirements / user stories, solution design and implementation
  • Familiar with managing external vendors and able to communicate with users across all levels
  • Experience working in a highly matrixed organisation is a strong advantage
  • Good command of written and spoken English, Cantonese and Putonghua / Mandarin speaking and writing ability is an advantage
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