Telesales Supervisor
China Construction Bank (Asia) Corporation Limited
Hong Kong
16小时前

Main Responsibilities :

  • Manage a Sales Team to achieve the assigned sales targets
  • Lead the team to promote card or loan products and ensure smooth operations
  • Oversee team performance on different dimensions including calls per TM, TM KPI, contact rate, conversion rate and no. of call rounds completed
  • Recruit, train, motivate and coach team members to achieve the business targets
  • Handle referrals and complaints escalated from Telesales Representatives, identify root problems, design and control the process of corrective and preventive actions
  • Prepare sales scripts, MIS reports and validate monthly incentive calculation
  • Perform call monitoring to ensure quality services are delivered to customers
  • Conduct team briefing and case sharing to all sales staff to enhance selling and servicing skills
  • DisplayQualifications("- DSE or above with 3-5 years of relevant experience in telesales or sales field of which 1-2 years of supervisory experience preferred

  • Excellent communication and interpersonal skills with professional telephone manner
  • Able to work under pressure and meet sales targets
  • Self-motivated, proactive and result oriented
  • Good team player
  • Proficient in written and spoken Cantonese, Mandarin and English
  • Proficient in MS office applications Requirements : - DSE or above with 3-5 years of relevant experience in telesales or sales field of which 1-2 years of supervisory experience preferred
  • Excellent communication and interpersonal skills with professional telephone manner
  • Able to work under pressure and meet sales targets
  • Self-motivated, proactive and result oriented
  • Good team player
  • Proficient in written and spoken Cantonese, Mandarin and English
  • Proficient in MS office applications
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