Associate (Client on-boarding/ AML projects) 6-month contract
Hong Kong Exchanges and Clearing Limited
Hong Kong
source : eFinancialCareers Ltd.

Associate (Client on-boarding / AML projects) 6-month contract Job Responsibilities

  • Implementing client onboarding due diligence process in accordance with FINI User Onboarding Guideline and HKEX internal procedures.
  • This includes reviewing of application and supporting documents, screening of applicant based on KYC / AML requirement, communicating with applicant via email or hotline, and other due diligence procedures

  • Assisting in creating user account within the timeframe specified in SLA. This includes reconciliation of user account and access rights versus user application and handling queries concerning user log-in, etc
  • Handling of user queries throughout the lifecycle of IPO deals, specifically concerning user access, account management, ad-hoc onboarding request, deal specific queries (following the guidance of Wall-Crossing Procedure)
  • Providing education to various type of users on platform functions, workflow and controls
  • Liaising with Listing, Operations, Legal, IT and other relevant teams, when necessary, to resolve user queries
  • Tracking, analyzing and management reporting of client service related platform matrix and data such as user onboarding progress, query volume and user pain points;
  • providing insight on process improvement and platform enhancement based on user feedback

  • Identifying and escalating time-critical queries, user complaints / dissatisfaction
  • Job Requirements

  • 3 - 5 years of experience for university degree holder. Previous client onboarding and / or client service experience gained in an international financial institution (investment banking), securities / trading house or Asset Manager
  • Knowledge on general IPO lifecycle and Hong Kong settlement and clearing is ideal
  • Knowledge on AML (World-Check) / KYC / Regulatory regimes in APAC is ideal
  • Good written and verbal communication skills in English, Cantonese and Mandarin (the incumbent will be speaking to Mandarin speaking sponsors and legal advisers)
  • A self-starter and fast learner, with good attention to detail
  • Process improvement mindset
  • Conversant PC skills, MS Office
  • Job-ID : IRC17739 8mDV6zdZfGobTpCV Datum der Veröffentlichung : 27 Nov 21


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