Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.
It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-
centric propositions and innovative and efficient distribution channels. We are currently seeking a high caliber professional to join our team as Digital Business Analyst .
The role holder is responsible for business analysis relating to customer experience across channels
Primary interactions will be with two broad groups, Scaled Delivery and Cross Functional Teams
Adherence to the Digital governance model
This member of Digital may be based in any major geography
Experience of managing a team leading business activity to support the delivery of digital change across regions or markets
Exceptional analytical, planning and governance skills
Leadership experience in customer focused organizations, in disciplines such as digital, programme or change management skills motivating and inspiring others to excel
Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations
Strong commercial focus, ability to balance risks verus rewards and maximize cost effectiveness and profitability for the business
Highly developed communication skills, both written and verbal, to explain complex or technical issues
Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications
Ability to lead and influence
Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
Excellent understanding of project methodology, frameworks and best practice
Respectful of different cultures, working with colleagues from across all five regions North America, Latin America, Middle East, Asia Pacific and Europe
You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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