IT Service Support Specialist
Kowloon, Hong Kong

Your Contribution :

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech.

In this role you will :

Provide IT Service support, guidance, and training to end-users for various IT devices, applications, or processes.

Troubleshoot hardware and software issues locally as well as remotely.

Support all IT onboarding activities for end-users

Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team.

Work with our internal IT Teams on system testing, integration, and maintenance.

Participate in product testing with business groups.

Seek, Suggest, Evaluate and implement process and technology improvements.

Create and update IT documentation as appropriate.

Ability to work independently within a diverse global team

Occasional travel to Shenzhen office

Key Qualifications :

For consideration, you must bring the following minimum skills and behaviors to our team :

Minimum two years of experience providing end-user desktop support

Good Windows 10 and macOS Troubleshooting skills

Knowledge in Google Apps and MS products (e.g O365 / M365)

Good communication skills, comfortable working with various stakeholders

Knowledge in hardware install, cabling, and troubleshooting

Good troubleshooting skills, bug finding, and resolution

Very Good customer service skills, great Team player

Basic English communication skills.


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