Customer Service Associate
HONG KONG, Hong Kong

Job Description : Who is my manager?

Who is my manager?

Customer Support Supervisor

What are my accountabilities?

Ability to communicate with our global customers in both written and spoken Chinese and English within a corporate environment

Maintain a high degree of customer service for all support queries and adhere to all service management principles and Service Level Agreements

Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts

Ensure all relevant procedures are followed from beginning to resolution

Make independent decisions to resolve customer issues with strong problem solving and negotiation skills

Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly

Own a customer case by being the named case manager bringing the case to final conclusion

Perform administrative functions as may be required in order to fulfil member requirements

Act as an internal voice of the customer

Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge

What do you need from me?

Speaks Native Chinese, fluent English within corporate environment

Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone

Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner

Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions

Ability to maintain a positive attitude in an often busy and intense environment

Strong aptitude and desire to learn new technical systems and applications

Proficiency with Microsoft Office and web browsing

Attention to detail and the ability to prioritize and meet deadlines

Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required

Positive outlook on change and flexible approach to team-based work environment and structure

Desire to grow with the company

College degree required

Must be flexible to work on weekend and public holidays when assigned. (5 days work)

How do I apply?

Dow Jones offers an exceptional opportunity to work for one of the world’s leading financial and business news companies.

We invite interested candidates to submit in confidence a cover letter and detailed resume stating your qualifications, contact details and current and expected salary via our Career Site.

Only shortlisted candidates will be notified

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

EEO / AA / M / F / Disabled / Vets .


Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。