Service Support Officer
T & S Quantum
Sai Kung, Hong Kong
2天前
source : Jobsearch.hk

Senior Service Support Officer

Industry : Telecom

Salary : HKD20,000-25,000

Working Schedule :

Work for 24 days with 7 days off (on shift)

The working time is 08 : 00 - 17 : 00 / 14 : 00 23 : 00 / 23 : 00 08 : 00.

Work Location : Tseung Kwan O, Hong Kong

Job requirement :

  • Diploma holder or above of Computer Studies
  • 1 year of experience in IT / Telecom industry
  • Understanding of LAN / WAN, TCP / IP networking, DNS, VPN, firewall router and switch
  • Understanding of windows server and Linux.
  • Job Responsibilities :

  • Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to external clients
  • Keep track of incident tickets updated and follow-up with relevant teams
  • Issue isolation, troubleshooting on all incident case.
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