Senior Service Support Officer
Industry : Telecom
Salary : HKD20,000-25,000
Working Schedule :
Work for 24 days with 7 days off (on shift)
The working time is 08 : 00 - 17 : 00 / 14 : 00 23 : 00 / 23 : 00 08 : 00.
Work Location : Tseung Kwan O, Hong Kong
Job requirement :
Diploma holder or above of Computer Studies
1 year of experience in IT / Telecom industry
Understanding of LAN / WAN, TCP / IP networking, DNS, VPN, firewall router and switch
Understanding of windows server and Linux.
Job Responsibilities :
Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to external clients
Keep track of incident tickets updated and follow-up with relevant teams
Issue isolation, troubleshooting on all incident case.