Senior Manager, Transaction Management, Client Operations
Royal Bank of Canada
Hong Kong, Hong Kong, Hong Kong

What is the opportunity?

This position is within Hong Kong Client Operations of RBC Investor and Treasury Services business and assumes the people manager role of the team.

The individual is accountable for the successful and consistent execution of the Company’s leadership strategy, carries out the Operational model and approach for assigned Team / Region.

Also, the individual is responsible to lead and direct all aspect of Transaction Management and provide senior management coverage of Client Operations Hong Kong.

In co-ordination with the operations managers, the incumbent is responsible for ensuring client’s satisfaction and maintaining a high standard of service agreed upon with the client.

The incumbent ensures that the day-to-day’s operations are efficient and perform an oversight on the daily processes outsourced to Malaysia operations center.

What will you do?

  • Directs a team of Transaction Management Client Service Representatives, which the ultimate goal to retain and grown our key client relationship and support client requests, change, transition and solutions
  • Assists the Director, Client Operations with the creation and maintenance of detailed plans to improve the country / region Operations process and client experience
  • Coaches team members and ensure they develop a solid knowledge and understanding of the services and processes related to their assigned clients.
  • Proactively coaches all team members to ensure firs class execution of the disciplined Client Operations process, in particular, process excellence, efficiency and risk mitigation
  • Mentors team members on dialogue elevation and ongoing understanding of industry needs and trends
  • Acts as Operations escalation point on the respective function line
  • Leads from Operations point of view on client related projects on client onboarding, migrations, funds and sub-fund launches, client restructuring and closures for both new and existing clients to ensure our clients receive an exceptional experience with RBC
  • Develops & implements comprehensive operating procedures that ensure the accuracy, timeless and completeness of all processes
  • Establishes an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the department
  • Directs the Governance and Oversight processes for the activities outsourced to Global Operation Centre and to ensure the quality of the deliverables are all met the agreed SLA
  • Ensures procedures are adequate to ensure compliance with applicable regulatory and audit requirements as well as internal risk management policies.
  • Mitigates financial / reputational risk by ensuring appropriate structure, resources, procedures and control are developed and maintained in compliance with regulatory requirements or company policies.
  • On New (Add-on) Business, New Product / Enhancement, Change, Onboarding and Transitions opportunities, represents Operations to respond to operational questions and concerns as Subject Matter Experts;
  • assesses and provides Operational impacts from new product / enhancement proposal; implements and escalates all Operational issues.

  • Be a visible member of the local business management committees to ensure our client and market approach is consistent with the business objectives
  • Must-have

  • Post-Secondary Education with an accounting / finance or business concentration or equivalent experience(University degree or equivalent Preferred)
  • Extensive experience in custody and operations environment.
  • Extensive experience in people management
  • Superior interpersonal and networking skills with proven track record in building and maintaining excellent and long term client relationships and delivery / execution of change, industry associations, senior management, colleagues.
  • Excellent knowledge on global and or direct custody (focus in Trade Capture and Settlements, Corporate Actions, Incoming Processing, Custody Cash Management, Foreign Exchange, Tax, Reconciliations are essential)
  • Good knowledge on Hong Kong MPF funds and knowledgeable in Hong Kong regulatory environment
  • Comprehensive knowledge of major market participants
  • Comprehensive knowledge of the core products and services required within the asset management, insurance, pension and FI client base as well as Investor & Treasury Services infrastructure
  • Superior communication, presentation and negotiation skills
  • Strong innovation and change management orientation.
  • Strong verbal and written communications skills
  • Excellent command of English and Chinese (both Cantonese and Mandarin)
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.

    S. and 37 other countries. For more information, please visit .

    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-

    being of our clients and communities at .

    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-

    protected factors. Disability-related accommodations during the application process are available upon request.

    通過按一下 "繼續 ", 您同意 neuvoo 收集並處理您在本表單中提供的個人資料, 以創建 neuvoo 帳戶並根據我們的 隱私政策 訂閱您的電子郵件通知。您可以在任何時候撤回您的同意, 通過以下 這些步驟