IT Project Engineer
Axiom Technologies
Hong Kong, Hong Kong
5天前

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally.

The Role

  • A support specialist with 2 3 years’ experience within a desktop / helpdesk environment who demonstrates high levels of customer care and behavior at all times
  • Receive and unpackage the hardware deliveries
  • Securely store all hardware deliveries
  • Removal of packaging and waste materials
  • Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s inventory systems and compliance with processes
  • Build and deploy desktops, monitors and peripherals
  • Communicate with end-users in accordance with Client’s instructions
  • Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with Client’s instructions, including the use of Client’s ticketing systems and processes
  • Contribute to Win10 knowledgebase and support procedures
  • Adhere to existing migration approach and provide feedback and recommendations as appropriate
  • Prepare the hardware being replaced for decommissioning and disposal in accordance with Client’s instructions
  • Ideal Profile

    IT Skills & Experience :

  • Confident manner, customer focused attitude and strong communication skills
  • Experience in the Financial Services Industry is preferred
  • Previous experience with mass PC OS migration is preferred
  • A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
  • Comfortable working with users at all levels of seniority
  • Ability to make sound decisions following approved procedures in a fast-paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer care skills
  • Ability to work well under pressure and to tight timescales
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies
  • Experience in a similar role :

  • 2+ Years of experience
  • language skills preferred (English & Chinese / Cantonese)
  • What's on Offer?

  • Work within a company with a solid track record of success
  • Work alongside & learn from best in class talent
  • Great work environment
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