Manager, Operational Excellence
AXA
HONG KONG
6天前

Key accountabilities :

  • Manage key external vendor relations within COO
  • Perform as functional bridge amongst external vendors as well as internal stakeholders
  • Coordinate vendor management tasks includes due diligence, risk assessment and continuing vendor monitoring are being accomplished
  • Track, measure, report and evaluate vendor performance
  • Troubleshoot all vendor problems and present to management as required
  • Collaborate with process owners in identifying Operations improvement opportunities (including but not limited to LEAN & Robotics, Organization changes, Customer self-service) and develop execution plan(s)
  • Drive LEAN and Robotics process improvement in various strategic projects and programmes to meet targets for quality, time and cost to thesatisfaction of project sponsors
  • Work with project sponsor, stakeholders and project managers to perform root cause analysis, develo p and implementprocess solutions
  • Lead or participate in projects applying process re-engineering and change management methodologies
  • Recommend and execute change management strategies for process improvement and other transformational initiatives
  • Ensure quality of process engineering and change management deliverables in projects
  • Advise process owners in establishing and tracking process metrics, and in conducting regular reviews
  • Develop and continuously adapt tools, templates and methodologies for process re-engineering
  • Provide coaching and guidance to junior members within the process and change management profession.
  • Be a true change agent and advocate continuous improvement to stakeholders, business partners, peers and team members
  • Any new initiatives assigned by Head of Operational Excellence
  • Passion for a better work life, greater AXA, and happier customer· Over 5 years work experience in Insurance Industry· Hands-on project lead experience in New Business, Policy Owner Service, Claims and / or Contact Centre- Hands-on experience in managing external vendors· Certificate in Lean Six Sigma, Kaizen, Agile / Scrum, Prince2, PMP, ISO and / or TQM preferred· Ability to inspire, engage and influence people· Fluent in CantoneseCandidates with Less experience and / or qualifications will be considered as Assistant Manager and more experience

    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

    In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

    ABOUT AXA HONG KONG AND MACAU AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers 1 in the region.

    In addition to being the #1 global Property & Casualty commercial lines insurer 2 , we are also one of the largest health protection providers in Hong Kong and Macau.

    Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do.

    We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers.

    We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.

    AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

    We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

    1 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

    2 AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined

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