Service Delivery Executive
鰂魚涌, 香港
source : Dairy Farm

The Job

  • Supporting the day to day operational delivery for promotional marketing requests including new offers, rewards and content
  • Working closely with wider team to support offer entry and checking / verification to ensure flawless delivery of offers
  • Following defined Ways of Working (SOPs) and Work instructions related to the delivery of services and highlighting where these could be improved to streamline processes and increase accuracy
  • Setup of rewards, offers and promotions within relevant systems and according to agreed work instructions including offer content data entry and offer rule setup / configuration
  • Supporting the testing of offers including within our development and UAT environments to ensure systems support new and existing offer capabilities
  • Working closely with wider teams incl. Partnerships, Marketing, Data and Operations to ensure offers work to support relevant campaigns and timings
  • Working with dependent teams incl. Marketing and Analytics to request and receive services as required and to manage and monitor these according to defined SLAs
  • Develop and maintain a professional relationship with internal and external stakeholders
  • Requirements :

  • Ability to work within a structured environment with dependent timelines and SLAs
  • Able to manage own time and dependent tasks with other partners
  • Able to operate under pressure when issues may escalate or timelines demand
  • Great attention to detail, ensuring that deliverables meet requirements
  • Computer literate excellent presentation skills; knowledge of Microsoft Office
  • Strong verbal and written communication skills and excellent interpersonal and relationship building skills
  • A well-organised, process orientated, and positive approach
  • An interest in getting involved and making things happen.
  • Deliver against client and team decisions and solutions
  • To find out more about Our Businesses and Our People, please visit our website

    We are an equal opportunity employer. Personal data collected will be kept and handled confidentially by authorised personnel for recruitment purposes only.

    We will retain the applications of candidates not selected for a period of no more than 24 months. A copy of our Privacy Policy can be accessed by visiting our Company website.


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