Responsible for developing, leads and managing the after-sales service processes and systems flow in accordance with defined objective, strategies and customer requirements.
Key Responsibilities :
Manage daily operation in spare part request, customer care hotline enquirers, stock claim issue following up with credit note and spare part inventory control.
Manage SAP system operation enquirers and conduct an appropriate training and development to front-line staff.
Maintain product quality flow by enforcing quality assurance guideline, government requirements and support after sales service processes and issues.
Manage each external repairing centers' performance, quality, product inventory & spare parts inventory, stock take, database and rate to ensure smooth repair flow with high quality.
Follow up quality issue return and repair, outstanding credit note claim cases and outstanding spare part request cases.
Lead quality, repair centre and after sales service processes and systems start-up and improvement projects.
Manage project plan, scope, objective and schedule for on time completion of the project.
Prepare product quality and defective locations reports by collecting, analyzing and summarizing information and trends.
Requirements & Capabilities :
Bachelor degree or above
At least 5 years of solid operation management experience in retail industry
Project management experience is advanced
Good planning skills with logical thinking
Good multi-tasks and time management skills
Good communication and presentation skills
Proficient in English and Mandarin communication, French is advanced
Interested parties please click "Apply Now" or contact Sukie Leung on +852 2833 4180 for more information.