Assistant After-sales and Quality Manager
Chandler Macleod Asia
All Hong Kong, Australia
5天前
source : JXT

Job Summary

Responsible for developing, leads and managing the after-sales service processes and systems flow in accordance with defined objective, strategies and customer requirements.

Key Responsibilities :

  • Manage daily operation in spare part request, customer care hotline enquirers, stock claim issue following up with credit note and spare part inventory control.
  • Manage SAP system operation enquirers and conduct an appropriate training and development to front-line staff.
  • Maintain product quality flow by enforcing quality assurance guideline, government requirements and support after sales service processes and issues.
  • Manage each external repairing centers' performance, quality, product inventory & spare parts inventory, stock take, database and rate to ensure smooth repair flow with high quality.
  • Follow up quality issue return and repair, outstanding credit note claim cases and outstanding spare part request cases.
  • Lead quality, repair centre and after sales service processes and systems start-up and improvement projects.
  • Manage project plan, scope, objective and schedule for on time completion of the project.
  • Prepare product quality and defective locations reports by collecting, analyzing and summarizing information and trends.
  • Requirements & Capabilities :

  • Bachelor degree or above
  • At least 5 years of solid operation management experience in retail industry
  • Project management experience is advanced
  • Good planning skills with logical thinking
  • Good multi-tasks and time management skills
  • Good communication and presentation skills
  • Proficient in English and Mandarin communication, French is advanced
  • Interested parties please click "Apply Now" or contact Sukie Leung on +852 2833 4180 for more information.

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