AVP, Trade Operations (Focus in Customer Services)
DBS Bank (Hong Kong) Limited
Hong Kong, Hong Kong
2天前

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Handling multi customer services function related to Trade Finance
  • To lead a group of colleagues to deliver good customer service to internal and external customers according to the established service standards.
  • Respond to customer service issues in a timely manner
  • Requirements

  • Good communication skill in customer service
  • In-depth trade operations experience and knowledge on trade related international rules, regulations and practices.
  • Liaison with service provider, proposing and execution of resolution on problem and exception and handling
  • Strong sense of risk and fraud control.
  • Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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