Business Analytics and Process Optimization Associate/ Senior Associate (HK)
Hong Kong, Hong Kong

Please note we are hiring from multiple locations including Hong Kong, Shenzhen and Singapore


  • Drive revenue and service performance for travel product categories across regions
  • Lead initiatives and work with regional teams to drive travel product performance such as inventory availability & costs, content, cancellation privilege, instant confirmation etc
  • Work with cross functional teams to develop long term product mix strategies
  • Build metrics and implement mechanisms to monitor and improve merchant service levels
  • Work with our tech product team to improve usability of booking processes on Klook's mobile app, website, and other distribution channels.
  • Requirements

  • At least 2 years of experience in travel, ecommerce, or tech startup operations
  • Experience in travel products such as Attractions & Shows, Tours & Activities or Travel Transportation (eg. railway, bus, ferry) is a plus
  • Track record of successfully driving cross departmental projects is preferred
  • Fluent spoken and written English. Fluent Chinese is a plus.
  • Bachelor's degree or above
  • Eager to work in small team and fast-paced environment
  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural background and in different time zones
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