Our Property Department is committed to providing integrated, customer-centric, sustainable and cost effective asset management, development management, project managemant and facilities management services to the key Business Units in the Club.
You will :
AssistFacilities Services Support Manager in managing concierge and implementing customer services and reception services initiatives
Supervise outsource teams to provide cleaning, security, pest control, landscaping and day to day Facilities Management services in Quarters.
Evaluate their services performance
Ensure all planned and scheduled services are being delivered as the services contract and services level agreement
Responsible for tenant move in / out. Ensure services apartment readiness, cleanliness and maintain inventory of all consumable
Carry out introduction to new tenants and site visit with potential tenants
Reviews and update periodic reports including financials, services and occupant move in / out. Works with internal support departments and end-users
Ensure Frontline staff perform their duties in a professional and friendly manner.
Manage signage & notice, tenant information and communication
You should have :
A degree / higher diploma in Facility Management / Property Management / Hospitality studies
At least 5 years relevant work experience in facility management / property management / hospitality related services of which 2 years should be at supervisory level and 2 years with solid experience in customer services and engagement
Strong interpersonal skill with good command of both written and spoken English and Chinese
Experience in managing concierge / reception is an advantage
Hands-on experience in software applications such as English and Chinese word processing, Excel, PowerPoint, etc.
Proactive, energetic and independent attitude
Passionate on services improvement
Required perform shift duties on irregular patterns of hours
5 working days, required working on Saturday, Sunday and Public Holidays
Terms of Employment
The level of appointment will be commensurate with qualifications and experience.