EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty.
Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence.
In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
Currently we are looking for a Senior Account Manager in our Hong Kong Office to make our team even stronger.
Our ideal candidate will act as the point of contact for clients, prospects, Business Unit Heads and Sales Leaders. The Senior Director, Account Management will create business strategies, architect and oversee delivery approaches, build successful relationships, and drive business results.
Value the individuals We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity We operate legally, honestly and ethically. We take responsibility for our actions.
Client management : Develop and maintain relationships at senior level within the key accounts Develop a deeper understanding of the client’s business objectives Maintain active dialogue with clients through weekly / biweekly meetings and quarterly business reviews Effectively communicate EPAM's capabilities to address IT needs that support client’s business objectives Develop knowledge of EPAM’s offerings to drive multi-stream solutions Actively seek and monitor client satisfaction, obtaining both structured and informal feedback Identify and develop new opportunities from existing and new clients, with the goal of establishing full service partnership
Operations management : Manage client financials, contracts, work with accounting group to generate invoices and payments Ensure that client relationships, interactions, and deliverables are in line with contract specifications Continually monitor and reevaluate the quality of service Participate in the pre-sales initiatives across existing as well as new accounts
Having at least 8 years of experience in account management and sales
Having sold, built, managed and operated Financial Services clients
A proven track record of building and developing client relationships
Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
Experience managing and monitoring performance metrics across accounts and account portfolios
Strong interpersonal and communication skills
Track record of working in Financial Services
Preferably with IT background prior transitioning to account management
Strong business acumen, good strategic skills and common sense
Effectively manages up and down
Strong negotiation skills
Good communication skills
Friendly team and enjoyable working environment
Work-life balance and flexible schedule
Online training library, mentoring, career development and potential partial grant of certification
Unlimited access to LinkedIn learning solutions
Compensation for sick leave and paid time off
Opportunities for self-realization