Senior Technical Support Engineer - Information Technology (Information Technology, Supervisory)
Bank Consortium Trust Company Limited
Hong Kong

Key Responsibilities

  • User support / trouble shooting : support users and solve their daily IT problems.
  • Hardware / software installation : setup the machine for new staff, install / upgrade software upon request, co-ordinate and assist vendor on any system services.
  • Network / server administration : perform daily routine tasks such as monitoring usage, stability, capacity for servers, services and network, create / delete user accounts and regular housekeeping.
  • Carry out technology researches and recommend innovative technical solutions to software development team.
  • Documentation : prepare or update relevant IT documentation as required.
  • Supervise Technical Support in accordance with the prescribed company-wide policies and procedures.
  • Responsible to act as security control advisor, asset owner & custodian based on our information security framework.
  • Develop application, where necessary, to automate routine tasks for better operation efficiency (e.g. SharePoint, robotic process automation (RPA), etc.).
  • System performance statistical data collection, documentation maintenance and provide recommendations to senior management
  • Report any hardware failure and assist vendor in fixing the failure when necessary
  • Requirements

  • Degree or Diploma holder in computer related discipline
  • Minimum 5 years’ work experience in computer operations and Microsoft Window administration
  • Certificate on IT industry / MCSE, CCNA
  • Experience in MS Windows administration.
  • Knowledge in multi-tiered application, .Net / Java technology
  • Adaptive to new IT technologies
  • Excellent technical problem solving skills
  • Hand-on experience in sharepoint development would be an advantage
  • Job Category : Information Technology Job Level : Supervisory


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