Network Operations Engineer
This is a hands-on role in which the engineer actively and frequently participates in support, troubleshooting, implementation, coordination and other day-to-day tasks.
Candidates must be knowledgeable of commercial networking platforms and supporting products, e.g. WAN and LAN switching & routing, wireless, NAC.
Scripting skills and knowledge of automation and orchestration tools such as Python, SaltStack, Ansible, etc. are also necessary.
Other activities include analysis of ticket information for chronic issues, proper escalation with service providers and equipment manufacturer support, coordinating and leading problem resolution across IT teams.
The candidate must be very familiar with other operational disciplines such as : project management, problem management, change management and management / monitoring tools.
In this role you will be an escalation point for issues being handled by the 24 X 7 Offshore Network Operations team and as a point person to manage cross-discipline investigation and troubleshooting.
Knowledge of telephony systems is a plus.
The key job responsibilities include, but are not limited to :
Ownership and accountability of escalated problem tickets and cross-discipline troubleshooting, problem solving and optimization effortsProactive monitoring of network health and analysis, development and recommendation of resolution to any potential issuesEscalate issues with vendors including carriers, manufacturers (e.
networks, public cloud and / or applied security technologiesEnsure that a thorough and detailed handover to Operations team from Engineering or Implementation teams, including training on new technologies to be deployed.
Weekend and weeknight work should be expected as to ensure that any implementation work does not interfere with the operation of the production environment
Job Qualifications :
Qualifications, Experience, Education :
The ideal candidate will have a bachelor’s degree in Computer Science or closely related subject; an advanced degree is preferred with 5+ years’ experience in support of a complex network infrastructure.
The position requires strong team-building skills and must be able to collaborate effectively with a group of high performing individuals.
Cisco CCNP or higher is desired. High proficiency in English required and proficiency in Mandarin is highly preferred.
Required Skills :
A thorough understanding of Cisco IOS and NxOS routers and switchesA thorough understanding of wireless networking and Cisco WirelessA thorough understanding of SD WANA thorough understanding of Juniper JUNOS routers and switches, MX and EX seriesPython, Perl, PowerShell, C / C++ or other scripting / programming knowledgeKnowledge and experience with DevOps processes and with Infrastructure as Code leveraging Ansible and / or SaltStack and related tools for configuration management and compliance to standards, reporting of same and bare metal provisioning A thorough understanding of TCP / IP, RIP, OSPF, BGP, NAT, Access-Lists, route redistribution, 802.
1x, Spanning-Tree, H.323, SIP, VOIP, QoS, DNS, DHCP, IP address managementUnderstanding of WAN optimization, preferably Cisco WAASExperience with Private and Public Cloud is desired, preferably Microsoft AzureVery strong analytical & problem-solving skills, including detailed network and packet capture analysisStrong written and oral communication skills with an understanding that group presentations on created work will be required for knowledge transferAbility to communicate effectively with technical and non-technical stakeholders, including senior managementFamiliarity with the ITIL change, incident and problem management systems & proceduresMust be able to work as part of a global team with colleagues in the US, London, Hong Kong and IndiaHong Kong