The Windows Operations group provides a stable, yet agile and dynamic infrastructure platform to support the business functional requirements whilst managing associated risks.
We provide service and support to internal teams and clients on the Windows Platform as well as closely cooperate with the Engineering, IT Security, Service Desk, Application Support teams and third party vendors to handle escalations, provide documentation, resolve complex technical issues and implement new products across the plant.
Our services include incident, problem, change and drift management and we are responsible for the health of the PCs. We distribute the core Windows build, manage security patches, support the software distribution platform, maintain PC configuration settings and provide reporting on the Windows environment.
We develop scripts and other forms of automation to solve problems within the enterprise desktop computing space. This includes creating and maintaining our own monitoring and reporting tools.
We provide global coverage for incidents 24 / 7 in a follow-the-sun model - you will cover for escalations on one weekend every few months.
This position is mainly focusing on Configuration Mgmt and Infrastructure Services. You will provide operational support for the configuration management products and systems that are employed with the team.
This will include continuous management of infrastructure lifecycle including upgrades, planned downtime and performance tuning of these systems.
You will maintain infrastructure lifecycle of all configuration management and software delivery tools including in-house built software and solutions provided by external vendors.
Your primary responsibilities will include but are not limited to :
Skills required :
Skills Desired :